PRIVACY POLICY
Effective Date: August 20, 2026
Modern Resolution Windows & Doors LLC (“Modern Resolution Windows & Doors,” “Modern Resolution,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, request an estimate, communicate with us, purchase products or services, participate in our messaging program, or otherwise interact with Modern Resolution Windows & Doors.
This Privacy Policy applies to:
Online forms, landing pages, and digital advertisements operated on our behalf
Other interactions that link or refer to this Privacy Policy
By interacting with us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular collection, use, or disclosure of information, we will request that consent separately.
Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
We may collect personal information you voluntarily provide, including:
First and last name
Mailing address
Service address
Email address
Mobile and telephone numbers
Preferred contact method
Information concerning your home, property, or home-improvement project
Window and door measurements, preferences, specifications, and photographs
Appointment and scheduling information
Estimate, contract, installation, warranty, and service information
Financing application or transaction information
Payment and billing information
Customer-service communications
Survey responses, testimonials, reviews, and referral information
Call recordings or transcripts where permitted by applicable law
Text messages, emails, form submissions, and other communications
Any other information you voluntarily provide
Payment and financing information may be collected or processed directly by third-party payment processors, lenders, or financing providers. We may not receive or retain complete payment-card, bank-account, or credit-application information.
Information Collected Automatically
When you visit our websites or interact with our online advertisements, we and our service providers may automatically collect information such as:
IP address
Browser type and version
Device type
Operating system
Device and advertising identifiers
Cookie identifiers and similar online identifiers
Approximate location derived from an IP address
Referring website, advertisement, or search query
Pages viewed
Links, buttons, forms, and website features with which you interact
Forms initiated, completed, or submitted
Date and time of access
Time spent on pages
Website navigation paths
Advertising impressions and interactions
Quote requests, appointments, purchases, telephone calls, and other conversion events
Information used to determine whether multiple browsers or devices may relate to the same user or household
Diagnostic, security, fraud-prevention, and website-performance information
Information From Other Sources
We may receive information from other sources, including:
Google
Meta, including Facebook and Instagram
Advertising and lead-generation platforms
Customer relationship management providers
Website-hosting and analytics providers
Financing providers and payment processors
Referral partners
Publicly available sources
Service providers working on our behalf
Customers who refer another person to us
If you provide personal information concerning another person, you represent that you are authorized to provide that information for the applicable purpose.
How We Use Information
We may collect and use information to:
Respond to inquiries
Provide estimates and consultations
Schedule and confirm appointments
Manufacture, order, deliver, install, repair, and service windows and doors
Administer contracts, warranties, and customer accounts
Process payments and facilitate financing
Communicate regarding estimates, appointments, installations, service requests, and projects
Provide customer service
Send informational, transactional, marketing, and promotional communications where permitted
Personalize website content and communications
Operate, maintain, secure, and improve our websites
Analyze website traffic and visitor behavior
Measure advertising performance
Attribute leads, calls, appointments, purchases, and other conversions to advertising campaigns
Create, improve, or measure advertising audiences
Improve lead quality and campaign effectiveness
Detect spam, duplicate submissions, fraudulent activity, and security incidents
Train employees and improve quality assurance
Maintain business, accounting, tax, warranty, and compliance records
Enforce our agreements and protect our legal rights
Comply with applicable laws, regulations, legal processes, and industry requirements
Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
Accomplish other purposes disclosed when information is collected or with your permission
Cookies and Similar Technologies
Our websites and third-party providers may use cookies, pixels, tags, scripts, software development tools, local storage, and similar technologies.
These technologies may be used to:
Operate and secure our websites
Remember settings and preferences
Analyze website traffic and performance
Understand how visitors navigate our websites
Detect fraud, spam, and invalid submissions
Measure advertising performance
Attribute quote requests, appointments, calls, purchases, and other conversions
Create, deliver, personalize, or measure advertising
Understand activity across websites, advertisements, browsers, or devices
Cookies and similar technologies may be categorized as:
Strictly necessary: Required for basic website operation, security, forms, or requested functionality
Functional: Used to remember settings or provide enhanced website features
Analytics: Used to measure traffic, performance, and website usage
Advertising: Used to measure campaigns, attribute conversions, create audiences, and personalize or deliver advertisements
You may control certain cookies through any cookie-preference tool displayed on our websites and through your browser or device settings. Blocking or deleting cookies may affect website functionality.
Browser and device settings generally apply only to the specific browser or device being used. You may need to update your preferences again if you use another device, change browsers, or delete cookies.
Advertising and Analytics
We use third-party advertising, analytics, attribution, and measurement services. These services may include:
Meta Pixel and other Meta Business Tools
Google Analytics
Google Ads conversion tracking
Website analytics tools
Call-tracking and form-attribution tools
Advertising cookies, tags, pixels, and scripts
Server-side and offline conversion measurement tools
These providers may collect information directly from your browser or device and may receive information from us to provide advertising, analytics, attribution, measurement, fraud-prevention, and campaign-improvement services.
Meta Pixel and Meta Business Tools
Our websites use or may use Meta Pixel and other Meta Business Tools provided by Meta Platforms, Inc. and its affiliated companies.
Meta Pixel enables Meta and Modern Resolution Windows & Doors to collect or receive information concerning activity on our websites and interactions with our advertisements.
Depending on your interaction and how our systems are configured, the information collected or received may include:
IP address
Browser and device information
Cookie and advertising identifiers
Pages and content viewed
Referring and destination URLs
Advertisements viewed or selected
Buttons and links clicked
Forms initiated or submitted
Quote requests
Appointment requests
Telephone-call events
Purchases or other customer actions
Date and time of interactions
Other advertising and conversion events
We may use Meta Advanced Matching, Conversions API, offline conversion tools, or similar Meta features. When these features are used, contact or transaction information, such as an email address or telephone number, may be converted into a hashed format and transmitted to Meta for matching, attribution, measurement, security, and advertising purposes.
Hashing is intended to transform information before transmission, but hashed information may still qualify as personal information under applicable law.
Meta may use information received through Meta Business Tools to:
Provide analytics and measurement
Attribute website activity and conversions to advertisements
Measure advertisement effectiveness
Create, match, or improve advertising audiences
Personalize or deliver advertisements
Detect fraud or maintain security
Provide other services described in Meta’s policies
Meta may associate this information with a Facebook, Instagram, or other Meta account. Meta’s collection, use, retention, and disclosure of information are governed by its own terms and policies.
For more information, visit:
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
Meta Cookies Policy: https://www.facebook.com/privacy/policies/cookies/
Google Analytics and Google Advertising
Our websites use or may use Google Analytics, Google Ads conversion tracking, and related services provided by Google.
These services may collect information about your browser, device, approximate location, website activity, advertising interactions, and conversion events. We use this information to understand website traffic, measure advertising, improve campaigns, identify lead sources, and evaluate whether an advertisement resulted in an inquiry, appointment, telephone call, or purchase.
Google may process this information according to its own privacy policies and may associate it with other information available to Google, depending on your settings and applicable law.
For more information, visit Google’s Privacy Policy:
https://policies.google.com/privacy
Advertising and Cookie Choices
You may restrict certain advertising and analytics technologies through:
The cookie-preference controls displayed on our websites, if available
Your browser or device settings
Your Google advertising settings
Your Facebook or Instagram advertising settings
Meta’s activity and advertising controls
Applicable industry opt-out mechanisms
A legally recognized browser-based opt-out preference signal, where required by applicable law
A privacy request submitted directly to us
Disabling advertising cookies may not prevent you from seeing advertisements. It may reduce personalization and limit our ability to determine whether an advertisement resulted in a website visit, inquiry, telephone call, appointment, or purchase.
Where applicable law requires affirmative consent before nonessential advertising technologies are activated, we will request that consent. Where applicable law provides a right to opt out of targeted advertising or the sale or sharing of personal information, we will provide and honor an applicable opt-out method.
Artificial Intelligence and AI-Assisted Tools
We may use artificial intelligence, machine learning, and other automated technologies to assist with business operations.
These tools may analyze, organize, summarize, transcribe, generate, or otherwise process information related to:
Customer inquiries
Communications
Appointments
Projects
Sales
Marketing and advertising
Customer service
Employee training
Quality assurance
Documents
Internal business operations
Information processed through these tools may include:
Contact information
Form submissions
Customer communications
Call recordings or transcripts where permitted by law
Appointment information
Project details
Documents
Photographs
Advertising and website information
Other information provided to or generated through interactions with us
We may use artificial intelligence and automated technologies to:
Analyze, organize, and summarize customer interactions
Assist with customer service and communications
Improve sales processes, employee training, and quality assurance
Evaluate inquiries, customer needs, lead quality, and service requests
Analyze marketing and advertising performance
Detect fraud, spam, duplicate submissions, and invalid leads
Assist with scheduling, follow-up, documentation, and internal decision-making
Identify trends and improve our products, services, websites, and customer experience
We may use trusted third-party technology providers to perform artificial-intelligence or automated-processing services on our behalf. These providers may process information as necessary to provide their services, subject to their contractual responsibilities and applicable law.
Artificial intelligence and automated tools may assist our employees, but we do not rely solely on automated decision-making to make decisions that produce legal or similarly significant effects concerning consumers.
Our use of artificial intelligence does not change the protections applicable to mobile telephone numbers, SMS opt-in information, or consent records described in the Mobile Information and SMS Privacy section.
Consent to Data Collection
When you voluntarily submit information through:
Our websites
Google lead forms
Facebook or Instagram lead forms
Email
Telephone
Text message
Advertising landing pages
In-person interactions
Other online or offline forms
you authorize us to collect, maintain, and use that information for the purposes disclosed when it is collected and as described in this Privacy Policy.
Submitting a general inquiry does not, by itself, constitute consent to receive recurring marketing text messages. SMS consent is governed by the specific opt-in language presented when you provide your mobile telephone number.
How We Disclose Information
We may disclose personal information to vendors, contractors, professional advisers, and service providers that assist us with business operations, including:
Website hosting and administration
Customer relationship management
Cloud storage
Window and door manufacturing, ordering, delivery, and installation
Payment processing
Financing
Appointment scheduling
Email delivery
Telephone and text-message communications
Call tracking and recording
Analytics
Advertising, attribution, and conversion measurement
Artificial-intelligence and automated-processing services
Customer support
Accounting, tax, legal, insurance, and professional services
Fraud detection, data security, and spam prevention
These providers may process information to perform services for us, comply with law, maintain security, and satisfy their contractual responsibilities.
We may also disclose information:
With your authorization or at your direction
To complete a service, transaction, financing request, or project
To comply with law, regulation, subpoena, court order, or legal process
To cooperate with lawful requests from government or regulatory authorities
To investigate or prevent fraud, unlawful conduct, security incidents, or threats
To protect our rights, property, customers, employees, or public safety
To enforce our contracts, policies, or legal rights
In connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction
The general disclosures described in this section do not authorize third parties to use SMS opt-in information for their own marketing. Mobile information is governed by the Mobile Information and SMS Privacy section below.
Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for monetary payment.
We may disclose online identifiers, website activity, advertising interactions, conversion information, and similar information to advertising and analytics providers, including Meta and Google, to measure advertising, attribute conversions, improve campaigns, create audiences, and provide or measure personalized advertising.
Certain state privacy laws may define some of these activities as a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when we do not receive money in exchange for the information.
Where an applicable law provides you with a right to opt out of these activities, we will honor a properly submitted and verified request as required by that law.
We do not knowingly sell or share personal information belonging to children under 16 for targeted advertising.
SMS Messaging Program
SMS Consent
If you provide your mobile telephone number and affirmatively opt in, you agree to receive informational, customer-service, marketing, and promotional text messages from Modern Resolution Windows & Doors at the number provided.
Messages may be sent using an automatic telephone dialing system or other automated technology where permitted by law.
Message frequency varies.
Message and data rates may apply.
Consent to receive marketing text messages is not required as a condition of purchasing products or services.
Types of Messages
Our SMS program may include:
Estimate and consultation messages
Appointment confirmations and reminders
Project and installation updates
Customer-service messages
Service and warranty communications
Informational messages
Marketing messages
Promotional offers
Opting Out
You may opt out of SMS messages at any time by replying STOP.
After you send STOP, we may send one confirmation message acknowledging your opt-out. You will no longer receive messages from the applicable messaging program unless you opt in again.
Help
For assistance, reply HELP or contact us:
Email: modernresolutionwindows@gmail.com
Phone: (480) 665-5732
Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
Mobile Information and SMS Privacy
We do not sell mobile telephone numbers, SMS opt-in information, or SMS consent records.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to service providers that support the operation of our messaging program, such as telecommunications carriers, messaging platforms, customer-service providers, customer relationship management providers, and technology vendors, solely as necessary to provide messaging services on our behalf.
All categories of information described elsewhere in this Privacy Policy exclude text-messaging originator opt-in data and consent records. Such information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information when required by law, regulation, legal process, or applicable telecommunications-industry requirements.
Email Communications
We may contact you by email regarding:
Estimates
Appointments
Projects
Installations
Customer service
Warranty or service matters
Marketing promotions
Company news
Products and services
You may unsubscribe from marketing emails by following the unsubscribe instructions included in those emails or by contacting us.
Even if you unsubscribe from marketing emails, we may continue sending nonmarketing communications concerning estimates, contracts, appointments, transactions, installations, warranties, service requests, or our ongoing business relationship.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
The type of information
The nature and duration of our relationship with you
Contractual and warranty requirements
Accounting and tax requirements
Financing and payment obligations
Legal limitation periods
Recordkeeping requirements
Fraud-prevention and security needs
Pending disputes, claims, or litigation
We may retain customer and project information to administer warranties, respond to service requests, document installations, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or securely dispose of it, subject to applicable law and operational requirements.
Your Privacy Choices and Rights
Depending on where you reside and whether an applicable state privacy law covers our business and the relevant processing activity, you may have the right to request:
Confirmation of whether we process your personal information
Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
A portable copy of certain personal information
Information regarding categories of information collected, used, or disclosed
Information regarding categories of third parties receiving information
Opt-out of the sale or sharing of personal information
Opt-out of targeted advertising
Opt-out of certain profiling or automated decision-making
Withdrawal of consent where processing is based on consent
An appeal of a decision concerning a privacy request
These rights are subject to applicable exceptions, limitations, eligibility thresholds, and verification requirements.
To submit a privacy request, contact us:
Email: modernresolutionwindows@gmail.com
Phone: (480) 665-5732
Please state that you are submitting a privacy request and describe the request. We may request information reasonably necessary to verify your identity, locate responsive records, protect your information, and prevent fraudulent requests.
We will use information submitted in connection with a privacy request only to evaluate, verify, document, and respond to the request unless otherwise permitted by law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and verification of your identity.
If we deny an appealable privacy request, you may submit an appeal by replying to our decision or contacting us using the information above and stating that you wish to appeal the decision.
Global Privacy Control and Do Not Track
Some browsers and devices offer “Do Not Track” settings. Because no universally accepted standard currently governs all Do Not Track signals, our websites may not respond to every Do Not Track setting.
Some browsers transmit Global Privacy Control or another legally recognized opt-out preference signal. Where applicable law requires us to recognize such a signal, we will treat it as a request to opt out of the sale or sharing of personal information or targeted advertising for the browser and device transmitting the signal.
Because these signals are browser- and device-specific, you may need to enable the signal separately on each browser and device you use.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include:
Secure Socket Layer or similar encryption during website transmission
Access controls
Password protections
Vendor-management practices
Employee and contractor access limitations
Security monitoring
Data backup and recovery procedures
Record-retention and disposal practices
No method of electronic transmission, storage, or security is completely secure. We therefore cannot guarantee absolute security.
If a qualifying data breach occurs, we will investigate and provide notifications as required by applicable law.
External Data Processing and Storage
Information may be processed and stored on systems operated by us or by service providers located in the United States or other jurisdictions.
Privacy and data-protection laws may vary between jurisdictions. When required, we take reasonable measures intended to protect personal information transferred to or processed by service providers.
Children’s Privacy
Our websites, products, and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.
We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.
If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete the information.
Third-Party Websites and Services
Our websites may contain links to websites, social-media platforms, financing providers, payment processors, manufacturers, or services operated by other organizations.
We do not control and are not responsible for the privacy, security, content, or practices of third-party websites or services. This Privacy Policy does not apply to information collected directly by those third parties.
You should review the privacy policies of third-party services before providing information to them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, vendors, legal requirements, or information practices.
When changes are made, we will revise the Effective Date at the top of this Privacy Policy and post the updated version on our websites.
If required by applicable law, we will provide additional notice or obtain consent before material changes take effect.
Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact us:
Modern Resolution Windows & Doors LLC
2105 S Hardy Dr, Suite 9
Tempe, AZ 85288
Phone: (480) 665-5732
Email: modernresolutionwindows@gmail.com
Websites: